It is my honor to work with you to make your experience a wonderful one and to make sure you are happy with your new art! If the artwork is damaged in any way during shipping, please contact me right away (and send along photos so that I can file an insurance claim). You may choose a new piece or I can issue you a refund (less shipping charges).
If you are simply unhappy with your painting, you may return it within 4 days. You must package the painting in exactly the same fashion as it was when it arrived to you (you may reuse the packaging). I will email you my mailing address to return the painting. Return shipping fees, like all shipping charges, are the customer’s responsibility. Once I have the painting in perfect condition, we can proceed with a refund (less shipping charges) or with choosing a new piece (of equal or lesser value).
If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final. You are given many chances to make changes during the development of the piece.
If you have questions about this returns policy, please contact me via email at elaines@elainesspace.com